How can we help?

Yes, a free one. There's no fee or subscription. Your account is where you book, track your job, message us, pay and get your files. Create your free account.

Pick a package on the booking page, add the address and your dates, and send it. You see the full price, the booking fee and the deposit before you send anything. Need something custom? Use the custom quote form.

You pay 50% when you book to hold the date. Online bookings add a booking fee of 5% (at least $5, at most $25). When your files are ready, you get a preview, and the full-size files unlock once the balance is paid.

Online by credit or debit card, Apple Pay or Google Pay. No checks, payment apps or trades. If Jonnie, the owner, flies your shoot himself, you can also pay him cash in person. Network pilots never take payment.

Sign in to your account. Every update shows up there: when your date is confirmed, the flight time, when the pilot is on site and when your files are ready. The Track button in our emails takes you there too.

In your account, on the job. Previews show up first. Full-size files unlock once the balance is paid.

If weather or wind makes flying unsafe, we move your shoot to the next open date at no charge. The pilot makes the call on the day. If we can't find a workable date within 30 days, we refund your deposit.

Ask from your job in your account, or call or text us. Weather and airspace changes are always free.

Cancel 48 hours or more before the flight and your deposit is refunded, minus card processing fees. With less than 48 hours' notice, or if no one gives the pilot access, the deposit is kept. The booking fee isn't refunded when you cancel, but it is when we cancel or weather stops the job. Full rules are in our terms.

Every job has our 30-day guarantee. Tell us what's wrong within 30 days of delivery and we'll fix it or reshoot it for free. If that still doesn't make it right, we refund what you paid.

Yes. Ask from your job in your account, or call or email us, and we'll send proof of your pilot's FAA license and insurance. We send the certificate of insurance when you ask us for it.

We only fly a property once the owner (or someone with authority over it) has given written permission. If you own it, you agree when you book. Florida law requires this for some drone photos of private property, and we follow the same rule in every state.

We use it only to do your job and run your account. We never sell it. Pilots get only what they need for your job. Read our privacy policy.

No. There are no travel fees anywhere in the United States.

Pilots with a current FAA Part 107 Remote Pilot certificate, drone liability insurance of at least $1,000,000, a drone registered with the FAA that broadcasts Remote ID, and a photo of their driver's license and certificate. Apex does not work with pilots who have a felony conviction.

Jonnie, Apex's owner, reviews every pilot personally: your license, insurance, ID and drone. Once you're approved and your profile is complete, you're active in the network and get a welcome email.

Right in the pilot app when you apply. Read it, type your name and sign with your finger or mouse. A copy is emailed to you and saved in the app.

By email to approved pilots who cover the job's area. Set-price jobs go to the first eligible pilot who accepts. Some custom jobs let you send a counter offer. Reliable Pilots get a 10-minute head start on new jobs.

Bronze (0 to 9 jobs) keeps 86%, Silver (10 to 24) keeps 88% and Gold (25 or more) keeps 90%. The Reliable Pilot badge adds 1% (up to 90%). Your pay is locked the moment you accept and never goes down. No subscription and no fees to join.

Yes. When a job is $150 or more and more than 100 miles from your home, Apex adds a flat $25 automatically. Customers never pay travel.

By direct deposit through Square Payroll, Apex's payroll company, within 2 business days after Apex approves your files. Once you're approved, you get an email invite from Square Payroll to add your bank account and tax info. Never type bank numbers on our website, and Apex will never ask for them by email or text.

No, never. No cash, checks, payment apps or trades. Customers pay Apex online. If a customer offers, tell them to pay through their Apex account.

Tell Apex right away through Help & support in the pilot app, or call or text (386) 243-5716, at least 24 hours before when you can, so we can reassign it. Cancelling counts against your reliability, and two no-shows within 90 days pauses your account until Apex reviews it. Weather and safety calls are never held against you.

Yes. Use the availability setting in the pilot app to mark yourself away, and job emails skip you until you're back.

Yes. Add sample photos or clips to your portfolio in the pilot app, so customers see what you do.

Yes. We email you 30 and 7 days before your insurance runs out, and remind you about your drone registration and your Part 107 recurrent training (every 24 months). If something lapses, new jobs stop until you upload the renewal.

Use Help & support in the pilot app, call or text (386) 243-5716, or email flyapexuav@gmail.com. The become a pilot page has every step to get licensed.